Refund Policy

Please review our terms of our Refund Policy on the use of and access to our website www.kaficafe.com on web and mobile platforms. This Policy applies to you, the user, and the owner, Kafi Ltd., the owner and provider of this Website.

By using or accessing the Services, you're agreeing to these Terms. If you're using the Services for an organization, you're agreeing to this Agreement on behalf of that organization, and you represent and warrant that you can do so. If you don’t agree to the terms, please do not use this website.

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 
 

Returns

  • Coffee

    Coffee is a perishable product and is roasted locally by our partner Roaster, so we're unable to accept returns on coffee. However, if there was an error with your order or you're not satisfied with your coffee, contact us at cheers@kaficafe.com within 14 days of purchase. 

    We'll then be in touch to troubleshoot the issue

  • Brewing Equipment

    If you have an issue with or are unsatisfied with your order, then you have 28 days from the date you received it to contact us to let us know. Simply email us at cheers@kaficafe.com.

    Once your email has been received, we will then be in touch to arrange the delivery of a replacement item, a refund and/or organise its collection.

    Returned items must be in saleable condition in order to qualify for a refund or like-for-like exchange. They should be returned to us in their original packaging and unused.

  • Proof of Purchase

    To complete your return, we require a receipt or proof of purchase.
    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable),

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

    • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and verified, we will send you an email to notify you that we have received your returned item. We will also notify you about the processing of your refund, and a credit will automatically be applied to your credit card or original method of payment, within applicable amount of days.

If you haven’t received a refund yet, please check your financial account again such as your bank or your credit card company as it may take some time before your refund is officially posted. If you’ve have not received your refund in applicable timeframe, please contact us at cheers@kaficafe.com

Exchanges

We will replace items if they are defective or damaged or are unsatisfactory to your expectations.. If you need to exchange it your purchased item, please send us an email at cheers@kaficafe.com.

Shipping

To return your product, you should mail your product back to our Coffee Shop- Kafi, 20 Cleveland Street, London W1T4JA

Please note that you will be responsible for paying for your own shipping costs on returning your purchased items. Shipping costs are non-refundable. Shipping exchanged items will be shipped through regular shipping procedures in place.

Contact

If you have any questions, concerns or feedback about the terms or how we issue refunds, handle exchanges and support our customers, you can send us a note by emailing us at: cheers@kaficafe.com. Or write to us at: 85 Great Portland Street, First Floor, London, England, W1W 7LT